Handcrafted natural products made
with simple, honest ingredients.
Silken Lather FAQ
Handcrafted Natural Skin & Body Care – Questions Answered
About Our Products
What makes Silken Lather products different?
Every formula is handcrafted in small batches using plant‑based ingredients, gentle botanicals, and skin‑safe fragrances. No mass production, no fillers, no shortcuts—just high‑quality natural skin care made with intention.
Are your products natural or organic?
Our ingredients are primarily natural and naturally derived. When organic options are available and meet our quality standards, we use them. Each product page lists full ingredients so you always know exactly what you’re using.
Do you use synthetic fragrances?
We use a mix of essential oils and high‑quality, skin‑safe fragrance oils that meet strict North American safety standards. All fragrances are phthalate‑free and selected for sensitive skin compatibility.
Are your products vegan?
Most Silken Lather products are vegan. A few items may contain ethically sourced beeswax. Each product page clearly states whether it is vegan-friendly.
Are your products safe for sensitive skin?
Our formulas are designed to be gentle, but every skin type is unique. We recommend patch testing new products and reviewing the ingredient list if you have known sensitivities.
Ordering & Shipping
Where do you ship?
We ship across Canada and the United States. All orders are packed securely to protect your products during transit.
How long does shipping take?
Most orders ship within 2–4 business days. Delivery times vary by region, but Canadian orders typically arrive within 3–7 business days.
Do you offer free shipping?
Free shipping promotions may be available during seasonal events. Any active promotions will be displayed at checkout.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package from our studio to your doorstep.
Returns & Exchanges
Please refer to our Refund Policy
Product Use & Care
How long do your products last?
Most items have a shelf life of 12–18 months when stored in a cool, dry place. Because our products are made without harsh preservatives, proper storage helps maintain freshness.
Do your soaps melt or soften easily?
Natural soaps last longest when kept dry between uses. A draining soap dish is recommended.
Are your products safe during pregnancy?
Many are, but some essential oils are not recommended during pregnancy. Always consult your healthcare provider and review the ingredient list before use.